Activity History Improvements

: every contact now gets a CONTACT UPDATED entry on its activity history showing where a change came from, what changed, and what was ignored. Showing what fields were changed, and any changes that were skipped (and if so, why) — this covers changes team members make directly on the contact or changes that happen when a contact comes back into the system via a lead source (api, webhooks, calendar widgets, facebook forms, forms, etc). Changes AI agents make via field extractor tools are still recorded on the Text AI and Voice AI logs.

: when outbound voice ai calls are skipped (contact has outbound voice ai disabled), CALL SKIPPED entry gets logged in the activity history.

: call records (both for standard calls and voice ai) get their own activity types CALL RECEIVED, CALL MADE, CALL MISSED instead of being lumped into the generic MESSAGE type. (this change is go-forward, old activity history records remain as is, they are still distinguishable by their content, but the new type makes it easier to distinguish at-a-glance going forward).

You can view a contact's activity history by going to their contact detail page.