new
improved
Ava Improvements
Improved:
Ava got some significant intelligence improvements today — especially related to complex routing rules for booking — Ava can intuit and one-shot your super complex rules more consistently now. In addition to that, all Ava modes now reason more thoroughly before responding.New:
When generating booking rules and assignment rules,
Ava now also generates a flow chart
so you can visually see the 'map' of your rules. This should help spot check whether your rules are actually what you want instead of reading through a hundred lines of rules explained in text.The ultimate check for your rules behaving correctly is always using the test interface and seeing what they produce.
To check it out simply go into any agent that has booking or lead assignment in the Booking/Goal tab, and click on
View Flow Chart

You'll then see an interface like this which you can drag/zoom as needed to get the whole picture!
