Improved Knowledge Base Use

We've been working on fine-tuning how Agents access and understand your knowledge base. The new approach is live today. Across testing on data where previous failures to find and focus on the correct answer/information in the knowledge base occurred,

This should result in better use of the knowledge base you have configured!

Remember, if you don't want your agents mentioning something, don't put it in your knowledge base. If you want agents mentioning something without being asked about it, put it in their instructions. and if you want agents to have access to certain info on an as-needed basis, put it in the knowledge base. (FAQs are the best way to do this).