Atlas is live for all accounts today
— you'll find it in the left-hand menu (desktop).Atlas is an AI assistant that understands the key configurations of your brayv.ai account and how they work together: your lead sources, journeys, agents, calendars, booking routing, assignment routing, knowledge base and how all of it works together. You talk to it in plain English. It does the technical work.
Tell it the outcome you want — it builds the whole change
"If a customer wants a phone call instead of an on-site visit, book that instead." A change like that touches half a dozen settings that all have to agree with each other. Atlas builds every piece as one plan: what it's changing, why, and exactly what the new configuration looks like — side by side with what's there today. You review, Atlas double-checks the whole plan against your live setup for conflicts, and nothing is saved until you click Apply. Every applied plan is kept permanently, so you always have a record of what changed and why.
Ask it why something happened
Flip Atlas into
Investigate
mode and it becomes a detective over your account's real history: full conversations, every decision your agents made, call transcripts, booking traces. "Why did this lead book with the wrong team member?" "Why didn't the AI reply here?" You get an answer backed by evidence — and if the answer turns out to be a settings fix, Atlas can build it on the spot.Not sure what you have? Just ask
"Walk me through how my account is set up" gets you a plain-English tour: where your leads come from, what happens when they arrive, and how they get to booked.
It can even tune your knowledge base
If your AI ever answered "I'm not sure" to a question you
know
is in your knowledge base, Atlas can now run the exact same search your agents run, show you why the answer wasn't found, reword the entry so it retrieves — and prove the fix worked.A few things to try today
- "Walk me through how my account is set up"
- "Help me give my agent a better follow up sequence"
- "I want to follow up with leads that no showed and rebook them"
- "Why didn't the AI respond to this contact?"
- "I want to get an email whenever a new lead says they're ready to buy"
Ava isn't going anywhere — it's still your go-to for quick questions and fast edits inside the agent editors. For the full breakdown of who does what, see the "Meet Atlas & Ava" article in Help > Quick Start.