See the conversation threads you want to
Find the right threads faster with new filters on the Conversations page:
Journey
— No filter, Never in a journey, Any journey, or a specific customer journey
Opportunity status
— Open, Completed, Won, Lost, or Ended (when viewing journey-related contacts)
Opportunity stage
— Refine to a stage within a selected journey
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AI disabled
— Improved:
Shows conversations where an inbound message wouldn’t get an AI reply (Text AI off, or no assigned agent when there’s no valid global default). This can be layered on top of any Journey filter.Filters apply to the thread list as you search and switch between All and Unread.
Remember, if you don't want your unread count to continue to grow endlessly, you can go to
Settings
→ Text AI
and allow your agents to mark threads as read
when they respond.